The effects of stress on the performance of workforce in hospitality organizations: A case study conducted in 5 stars hotels in Belek

The stress is one of the most important factors which affect the perfomances of the workers that work in service industry. Because of this situation, finding out the reasons of organizational stress is very important. After this reasons found out, managing the effects of stress on the performance of workers will be available. In this thesis , organizational stress, the factors that creates the organizational stress, the results of the organizational stress, the factors that effect workers perfomance and effects of organizational stress to the workers performance have examined. The main purpose of this study is to find how much the employee performance is effected by stress in five star hotels. Research study was made in one of the most important touristic part of Turkey, in Belek region in five star hotels. In this study were included 21 hotels from Belek and were researched 294 employees. On the results of this research, a low and positive correlation between stress and performance was found.