Talent management in accommodation enterprises: An evaluation from the perspective of human resources managers

The aim of this study is to evaluate the applicability of the talent management approach in accommodation enterprises from the perspective of human resources managers. The research draws attention to the importance of talent management in the tourism industry and examines the extent to which this approach is adopted in hotel businesses, the challenges encountered in implementation processes, and the perceptions of managers regarding the concept. The study was conducted using a qualitative research design. The population of the research consists of four- and five-star hotel enterprises operating in the Manavgat district of Antalya province, while the sample includes six human resources managers working in these establishments. Data were collected through face-to-face and online interviews using a semi-structured interview form. The obtained data were analyzed through descriptive analysis, and themes were generated based on participant opinions. According to the findings, although the concept of talent management is considered important by hotel enterprises, the practices generally lack a planned and systematic structure. It was determined that talent management processes are mostly concentrated on recruitment and training stages, whereas deficiencies exist in areas such as performance management and career planning. Furthermore, it was observed that the level of adoption of talent management by hotel managers is influenced by factors such as the size of the enterprise, management approach, and organizational culture. In conclusion, the study emphasizes that in order for talent management practices in the tourism sector to provide a sustainable competitive advantage, human resources managers need to assume a more strategic role in this area.