A practice; oriented to structuring a quality cost system with prevention-appraisal-failure model

The upswing in the importance given to the concept of quality and the total quality management; the concept of quality cost became one of the frequently asserted subjects lately. Altough the idea that to improve the quality level it?s necessary to raise quality costs was common formerly; the studies made and the examples in the business world removed the accuracy of this view. With the appearance of a view that says the costs that business is exposed to are not the cost of quality but the cost of poor quality; the concept of managing the quality costs gained importance. At that point; as part of an integrated production system it?s very important for businesses to manage quality costs correctly to provide maximum benefit with the minimum cost for the activities made to prevent production with poor quality.According to all these information and the view in literature, an inquiry on the strucuring of a quality cost system is made to manage the quality costs correctly. The main purpose of the inquiry is to provide a guidebook-like material concerning the matters of importance and the steps to be followed to correctly manage the quality costs in businesses. Besides the scarcity of studies on this subject in literature creates another purpose to make a contribution to the literature by providing a new view point.The inquiry composes of 3 main parts:In the first part; the concept of quality cost, the importance and history of this concept, quality cost models and the differences between the approaces of these models in taking quality costs in cosideration, are given.In the second part according to the literture survey, the importance of quality cost system, the steps to be followed to structure the system and how this process should be managed is handled.And in the third part data to be used to structure a quality cost system is gathered and analyzed by using the qualitative research method to manage the quality costs of the business chosen. According to this an applicable quality cost system is structured in the business handled and the practice made on the setting up, documentation, operation, reporting and the benefits of such a system will provide, is presented.Keywords: Quality, Total Quality Management, Quality Cost, Cost of Poor Quality