Organizational culture and organizational citizenship behavior: An analysis on national and international businesses

With globalization, competition in the world, which has become a market area for businesses, is getting harder. In this competitive environment, businesses need to gain a competitive advantage to gain a share in the world and country markets. It is expected that businesses will gain a competitive advantage through employees who love their job and voluntarily exhibit behaviors supporting the organization's benefit. Organizational culture is explained as one of the determinants of organizational citizenship behavior. Organizational citizenship behavior is defined as the behavior of employees towards both company and their colleagues. It is thought that the organizational culture formed within the business will affect the organizational citizenship behavior and this is important in achieving the objectives of the business. Within the scope of the study, it was aimed to investigate the effect of organizational culture on organizational citizenship behavior and to determine whether organizational culture and organizational citizenship behavior differ in terms of employees of companies operating in national and international markets. A survey was conducted with the employees of national and international businesses operating in Mardin, Batman, Şırnak, and Siirt, which are in the TRC3 class according to the Türkiye Statistical Regional Units Classification (Türkiye NUTS). In the Independent Groups T-Test and Simple Regression analyzes conducted within the scope of the study, it was found that organizational culture sub-dimensions (power, achievement, support) affected the organizational citizenship behavior sub-dimensions (altruism, conscientiousness, civic virtue, sportsmanship, courtesy). It was concluded that national company employees exhibited more organizational citizenship behavior than international company employees. Organizational culture, formed for business purposes, affects employees' organizational citizenship behaviors. It is expected that the managers' implementation of organizational policies as empowering and supporting employees and ensuring their participation in management, will increase exhibiting of organizational citizenship behavior.