The effect of organizational citizenship behavior to job satisfaction, business performance and organizational commitment

Employees with a high level of organizational citizenship behavior are considered to be more beneficial to the firms. According to the literature in the hospitality sector, where labor intensive work can be performed in limited areas, where automation can be applied in limited areas, measurement of organizational citizenship behavior in the recruitment process rather than trying to establish after recruitment and recruitment of appropriate candidates provide time and cost benefits to firms. Therefore, the aim of this study is to investigate the effect of organizational citizenship behavior on job satisfaction, job performance and organizational commitment in hotel firms. In the thesis study, data were obtained by questionnaire. In the first part of the questionnaire, the demographic characteristics of the participants are included. The second part includes organizational citizenship scale, the third part includes job satisfaction scale, the fourth part includes job performance scale and the last part includes organizational commitment scale. The questionnaire was conducted to 5-star hotel's employees in Belek / Antalya region. A total of 390 surveys were conducted. First, factor analysis was performed for each of the scales and dimensions were obtained. Cronbach Alpha values of the scale and dimensions were calculated after factor analysis. Confirmatory factor analysis was performed. Mean analysis was used to determine the perceptions of the participants to scale items. Correlation analysis was performed to test hypotheses. Then regression models were established. As a result of the correlation analysis, it can be said that there is a partial relationship between organizational citizenship behavior sub-dimensions with job satisfaction, organizational commitment and job performance sub-dimensions. Generally, it can be said that organizational citizenship behavior has a positive effect on job satisfaction, job performance and organizational commitment. Keywords: Organizational Citizenship Behavior, Job Satisfaction, Organizational Commitment, Business Performance, Tourism