The relationship between organizational trust and organizational commitment in hotel industry: İstanbul 4 and 5-star hospitality workers' sample

The relationship between organizational trust and organizational commitment in lodging industry: The aim of this thesis is to investigate the relationship between organizational confidence perception and organizational commitment of blue collar workers working in lodging industry. In this context, the basic research question was determined as; "What kind of relationship is there between the perception of organizational trust and the level of organizational commitment of the lodging industry employees?" In addition to the relationship between organizational trust and organizational commitment, it was researched how organizational trust and organizational commitment of the participants presented similarities or differences according to demographic factors. In order to establish the theoretical background of the study, the literature on organizational trust and organizational commitment was examined in detail and the first part of the study included a literature review. In the second part of the study, data were collected from the blue collar employees of four and five star hotels operating in the Istanbul lodging industry through the survey. The results were analysed and interpreted by SPSS program, and the results and suggestions were developed by finalizing the thesis in the light of the findings and comments.