Patients in health services satisfaction: Tavas Dentistry and Prosthesis center case

This research is about patient satisfaction in health services. The realization of the patient satisfaction is one of the most important goals of modern health institutions. The competition makes the subject of the patient satisfaction commercialized and increases its importance. This research has been planned in four parts. In the first of the study, the health services and the issue of the quality has been analyzed. In the second part, the development, management of the health services and the subject of the patient satisfaction have took place and evaluated. In the third part, the subjects of the hospitals, dental clinics, quality and satisfaction have been analyzed. In the fourth part, the patient satisfaction in health services has been handled in the case of The Center of Tavas Dental Treatment and Prosthesis, survey findings has been stated and analyzed. The first three parts of this study is theoretical and literature survey method has been used for these theoretical parts. The fourth part is empirical section and in this part a survey has been conducted. The standard questionnaire of the Ministry of Health has been used for the survey. The survey has been conducted in the period between 01.01.2015 – 01.31.2015. The universe of the survey is 1900 persons, and the sample of the survey is 320 persons. The patients, to whom the survey has been conducted, selected according to the basis of voluntarism. 11 questions have been asked to evey selected patient. SPSS 16.0 (Statistical Package for Social Sciences) has been used for the survey results, and the findings have been analyzed statistically. Significance level has been taken as p<0,05. In this study, it has been understood that the patient satisfaction is a result, service quality is a cause. In order to increase the patient satisfaction, the quality of the service must be increased. In this study, it has been determined that the patients, who has gotten service from Center of Tavas Dental Treatment and Prosthesis, are generally satisfied by the services given, and it has been understood that their satisfaction levels are quite high (95,6 %).