Social exchange, psychological contract violation, organizational cynicism and job quit intention: Bodrum case

Social exchange is one of the main theories that explain the relation between employees and their organizations. Social exchange relation, which is formed in an employee-organization relation, the quality of the relation increases as long as psychological contract is not violated and this relation prevents the negative attitudes of employee towards organization. And that increases the intention of staying of employees. The basis and the aim of this study are built on this understanding. In this study; the aim is to examine the effect of hotel employees' of perception of social exchange on perceived psychological contract violation, organizational cynicism dimensions and job quit intention; the effect of perceived psychological contract violation on organizational cynicism dimensions and job quit intention; the effect of organizational cynicism on job quit intention. To understand the interaction between these terms, literature has been reviewed. The study consists of four sections. The first section includes explanations about the research; the second section includes theoretical and conceptual framework on perception of social exchange, perceived psychological contract violation, organizational cynicism and job quit intention; in the third section the research findings are presented; in the fourth section, these findings are discussed, and suggestions are submitted. The research was conducted in five star hotels in Bodrum/Muğla. The data is obtained by survey technique and data obtained are analyzed by using Kruskal Wallis, Correlation and Regression. It is found that social exchange effects psychological contract violation, cognitive, affective and job quit intention negatively; psychological contract violation effects cognitive, affective and behavioral cynicism and job quit intention positively; cognitive, affective and behavioral cynicism effects job quit intention positively. KEYWORDS: Perceived psychological contract violation, Organizational cynicism, Perception of social exchange, Job quit intention.