Total quality management and healthcare sector

In this thesis, the phases of Total Quality Management (TQM) have been dealt with their outlines and the development of this philosophy and its benefits have been focused on. Moreover, basic elements applied in this management and general information about management tools and methods to be used in the application have been noticed. In the second part, due to the fact that we have dealt with the issue "Applying TQM Concepts to HealthcareSector"; the convenience of implementation of these concepts in the field of health within the framework of the policies of TQM has been investigated. In that context, general information about health services,function and properties of hospital administration have been provided. Especially, arrangements that can be made for ensuring customer satisfaction, which is the main theme of our thesis, have extensively been discussed.As a whole, it has been stressed that the necessity of implementation of the principles in question should be assumed by managers in health sector institutions effectively and constantly. Finally, the results of Health Transformation Programs in terms of Total Quality Management have been discussed. Key Words : Quality , Healthcare Sector, Customer Satisfaction