The Poka-Yoke technique in internal communication of companies in the process of TQM

ABSTRACTMaster of LicanceThe Poka-Yoke Technique in Internal Communication of Companies in theProcess of TQMenol PEHL VANO LUDokuz Eylul UniversityInstitute of Social SciencesDepartment of Total Quality ManagementAmong last years with the decrease in the demand and the increase ofrivalry, the institutions are forced to start working more productive. The moreproductive usage of the sources and the assurance of raw materials directed thecompanies to different searches. Total Quality Management (T.Q.M) started in themiddle of the century in Japan and later, with the effects that are observed, it wasstarted to be rapidly, TQM is a philosophy that guides the companies with zero faultand maximum productivity. TQM provides to the institutions a more economic andlong- lasting working standarts and it also supports the employees for moreproductive work and development.Nowadays with the growth of the instutitions; the productive communicationstarts to be more effective and important between the employees and also betweenthe management and the employees. The researches gives knowledge about thecommunication tecniques of the instutitions. The productive working support ofcompanies becomes important and the usage of vertical and horizantalcommunication comes as an important component. At the same time, with thedependence to the developed technology, the companies should rise the activitiesfor getting a larger portion from the rivalry. This is an important criteration. Therecognition of the philosophy of the TQM and bringing it to life, the institutionalcharacteristics, the institution culture, the ways of communication are all theelements that effects each other.In this study, it is given that, because of the elements that are showed beforethan, in the process of TQM, the institutional communication and the problems canbe solved with a simple but effective Poka-yoke application.In the first part, TQM the definition, the principles, the aim and the innovatorsare presented. In the second part, institutional culture, the definition of culture, thetransfer from personal culture to institutional culture and the factors that effect theinstitution culture are presented, the definition of communication, the relation ofTQM with the institutional communication are presented and also the ways ofcommunications are shown.In the third part, part, the elimination of the negative factors that effect theinstitutional communication with the Poka-yoke method, the ways of simplecommunication and the methods that are used for gaining more productive positionsare presented.In the fourth with the evaluation of the survey results about the fieldresearches, the most effective methods are tried to be searched.Key World: Total Quality Management, Culture Of Company, Communication ofCompany, Poka-Yokeviii