The research about to define of the relationship between factors of job satisfaction of employees and external customer in tourism sector

ABSTRACTThe aim of this research is to measure of satisfaction of workers who are interested intourism , determine the factors that effect job satisfaction and the relationship betweenconsumer satisfaction .In this research ,practice work technic is used for aim of this research.In the practice periodof this resaerch,the datas which are collected from a five stars hotel with using puplic surveytechnics are analyzed. The Survey , similar surveys that is related with job satisfaction (Akıncı, 2001 , s.168; Günbayı , 2000, s.101 ) is practised by researcher.Three hypothesis is exemined in this research. The first hypothesis is defended thatdemoghraphic characteristics have very meaningfull affects on job satisfaction. After someanalysises, the first hypothesis is supported by some demographic characteristicis but someare not.The second hypothesis defended that, degree of job satisfaction resulted from wage factoris lower than job satisfaction degree which resulted from other factor. Results of analysisshows that avarage of wage factor is the lowest one. So that, estimates, which say economicalfactors have lower affect on job satisfaction rather than other factor, are supported withanalysises.The third hypothesis is defended that ıf workers job satisfaction degree is raised thanconsumer satisfaction degree is raised simultaneously. Analysises related with this hypothesismeasure consumer satisfaction of tourism enterprise and try to determine relationship betweenworkers' job satisfaction and consumer satisfaction. Results of correlation analysises showthat it is not a statistical relation between job satisfaction and consumer satisfaction. So that,estimates which says ''ıf workers job satisfaction degree is raised than consumer satisfactiondegree is raised '' is not defended by third hypothesis.