Performance measurement of sustainable human resources management in metropolitan municipalities in Türkiye between 2020 - 2023

Sustainable human resources management performance measurement in metropolitan municipalities in Turkey has a significant impact on the effectiveness and efficiency of local governments. This performance measurement is a critical tool for assessing the success of municipalities' human resources strategies and practices. It covers the degree of achievement of strategic goals, employee satisfaction, workforce productivity, and management quality. The assessment of sustainable HRM performance is conducted with the aim of improving service delivery by municipalities, enhancing employee satisfaction, and generally creating a healthier work environment. The performance measurement process usually involves a comprehensive data collection and analysis process. This process evaluates employee feedback, customer satisfaction surveys, financial results, and other relevant performance indicators. Additionally, performance management systems examine elements such as inter-employee communication, leadership quality, and job satisfaction. This measurement serves as a fundamental guide for the continuous improvement of HRM policies and practices in metropolitan municipalities. Metropolitan municipalities in Turkey use performance measurement as a strategic management tool, enabling them to make more effective decisions in achieving short and long- term goals. This measurement also provides significant benefits in areas such as improving service quality, supporting employee career development, and optimizing operational costs. Performance measurement in HRM in metropolitan municipalities in Turkey acts both as a tool for continuous improvement of local governments and as a catalyst for enhancing the quality of services provided to citizens. This measurement strengthens the sustainability and societal role of municipalities while promoting more transparent, accountable, and effective service delivery by local governments.