Evaluation of the Call Center Services Associate Degree Program of the Open Education Faculty at Anadolu University according to opinions of learners in the context, input, process and product model

In this study, it is aimed to evaluate the Anadolu University Faculty of Open Education Call Center Services Associate Degree Program according to the opinions of students within the framework of the Context, Input, Process, Product (CIPP) Evaluation Model of Stufflebeam and to make suggestions for the development of the program. In the research, in which the Exploratory Sequential pattern (QUANTITATIVE → qualitative) from mixed method patterns was used; "Anadolu University Call Center Services Associate Degree Program Evaluation Questionnaire" was prepared in order to collect quantitative data. The questionnaire was applied online to the students who graduated from Anadolu University Faculty of Open Education Call Center Services Associate Degree Program. Semi-structured interview questions were used to collect qualitative data. In the interpretation of quantitative data, percentage and frequency tables, mean and standard deviation values were used to compare and interpret the average score that can be obtained in the four dimensions (Context, Input, Process and Product) included in the measurement tool and the average scores of the participants in these dimensions. In addition, the average score values obtained in the lower dimensions were examined and interpreted in terms of gender, age, marital status and working status variables. Descriptive analysis method was used to analyze the qualitative data. At the end of the research, it was revealed that the program objectives were determined in accordance with the expectations of the learners, the learning resources were designed in accordance with the objectives, the learning activities were carried out in accordance with the expectations of the participants and the learning outcomes were achieved in the program.