Investigating the effect of COVID-19 fear and mental well- being on repurchase intention for healthcare services: A research in İstanbul

Within the scope of this study, it is aimed to investigate whether there is significant effect of Covid-19 fear and mental well-being on repurchase intention. Quantitative research technique was used in the study. In this regard, an online survey was conducted between 17th July 2022 and 8th November 2022 on 211 healthcare services consumers who have purchased for healthcare services at least one time from a healthcare organization in Istanbul during Covid-19 pandemic process. In survey form consisting of four sections, Personal Information Form with 6 questions, Covid- 19 Fear Scale developed by Ahorsu et al. (2020) and adapted into Turkish by Ladikli et al. (2020) with 7 statements, Mental Well-Being Scale developed by Tennant et al. (2007) and adapted into Turkish by Keldal (2015) with 14 statements, and Repurchase Intention Scale developed by Shin et al. (2013) and adapted into Turkish by Arslan- Kurtuluş (2019) with 3 statements, were used. As the result of testing the research hypotheses, it is found that Covid-19 fear and mental well-being have significant, positive and mid-level effect on repurchase intention for healthcare services.