Bibliometric analysis of studies in the field of patient rights and patient complaint management: (1995- 2023) period

In this study, it was aimed to reveal the current situation at the international level by bibliometrically analyzing the studies published in the "Web of ScienceCore Collection (WoS) database on patient rights and patient complaint management. Data were obtained from the "Web of ScienceCore Collection" database on November 10, 2024. Performance analysis, scientific mapping and bibliometric analyses were performed with Excel program and VOSviewer (1.6.20) software program.For bibliometric data, when the WoS database was searched with the keywords"Patientrights" (AllFields) OR "patients' rights" (AllFields) AND "PatientComplaint Management" (AllFields) AND "complaint", the research population was found to be 206,925 articles. The sample was found to be 1,199 when the language of publication, WoS category, countries, institutions, authors, type of publication, indexes ScienceCitation Index Expanded, SocialSciencesCitation Index, Emerging Sources Citation Index and year of publication were limited between 1995-2023. The study analysis was conducted on the data of 1,199 publications. As a result of the analysis, the most used keywords in the WoS category were "patientrighst", "patientsafety", "patientsatisfaction","primarycare","patientparticipation","healthpolicy","humanrights", the author with the most publications was "GruberJ" and the number of publications (n=7), It was found that "USA" (n=335) was the country with the highest number of publications, "University of London" (n=68) was the institution with the highest number of publications, "United States Department of Health Human Services '129 was the institution that provided the most funding support, and 'HealthPolicy" (n=172) was the journal with the highest number of publications in thisfield.It was found that the most cited publication was a study titled "Resilienthealthcare: turningpatientsafety on its head", written by the author group "Braithwaite, J; Wears, RL andHollnagel, E" in 2015, published in the journal "International Journal For Qualıty in Health Care", with an annual average of (n=29) citations and a total of (n=290) citations. The most common language of publication was English and the type of publication was article. The results of the bibliometric analysis showed that between 1995 and 2023, the number of studies on patient rights and patient grievance management increased gradually in recent years starting from 2011, reaching the highest number in 2021 with 111 articles. It is thought that the results obtained in the study will guide the current situation in the field of patient rights and patient grievance management, provide a general perspective on the field, as well as guide the planned researches.