Evaluation of, airlines baggage services quality improvements effect on passengers general satisfaction: Thy research

Increasing of flight network and number of passenger, for passenger number of airline of prefered to has improved, with this developments quality of service improvements, satisfy of passenger and providing high quality of service importance has increased. This situation, provided of; without damaged, without missing delivery on time and management of process of basic baggage services. Because of passenger dissatisfaction and increasing cost of irregularity, Improvement of baggage service is important for improvement of general services quality. With the relevant study the we have investigated the passengers perception of the Turkish Airlines baggage serivces quality and improving of the baggage irregularity services. We have concluded that to understand the applications and the improvements for the baggage services regular surveys for the passenger satisfatction are needed to be carried out and the reasons for the changes are needed to be supervised and improve baggage services quality. As a result of distruptions increasing cost and passengers dissatisfaction, improvements of baggage services have an increasingly important role in improving the general airlines service quality perceptions. In order to ensure the sustainability of airline service quality, with target of baggage services customer satisfaction, improve and should manage by quality-oriented. The increase in the number of flying frequently passengers changing and passengers in the new searches, has increased the expectation of service quality. Globalization is also realized significant improvements in air transport and the impact of factors affecting customer satisfaction and development in the aviation sector has gained importance. Meanwhile in terms of passenger perception is encountered at any point services affects the overall quality of service perceived by the airway. In the aviation sector, new passenger services market structure consisting of originating changing demands for quality and competitiveness, the company can provide the best customer satisfaction in the sector has revealed the fact that it may be permanent. Technology is being developed rapidly in airline sector, new methods and ideas are always needed for the industry's reality. With culture and knowledge which is transported to many parts of the world, inevitable to get new tecnology, methods and ideas from the place. In other words, nowadays airlines has turned to a global company in many areas from the local to global, owned staffs and offices. Especially area of baggage services different systems and technologies can be use at each points. Studies with Turkish Airlines to reveal the quality of service perceived by passengers in the service area, measuring the effect of improvement, offering suggestions to improve baggage failures issues were discussed. Practice made with the satisfaction measurements at regular intervals to determine priorities for quality improvement activities, to raise the quality of monitoring and baggage service was concluded that the cause of changes in the requirements.