The patient satisfaction with nursing care quality questionnaire adaptation: A case study

This research - in which "The Patient Satisfaction with Nursing Care Quality Questionnaire" adaptation study was done - was planned for the purposes of determining whether this questionnaire was a valid/reliable measuring tool or not and evaluating patients' satisfaction with nursing care quality and the factors effecting this satisfaction. This research was done as a methodological and descriptive research. In order to collect data for the research, a "Survey Form" - which was created to specify socio-demographic characteristics of patients - and "The Patient Satisfaction with Nursing Care Quality Questionnaire" were used. The research was done on 635 patients who were staying in a private hospital's for treatment and accepted to participate in the research and were waiting to be released from the hospital. The highest score (1,74 ± 0,856) from the questionnaire was received by the article: "Information Given to You: Adequacy of the statements made by nurses on tests, procedures, treatments and their results", and the lowest score (1,38 ± 0,657) was received by the article: "Nurse Interest and Care: Respect, friendliness and politeness of nurses for patients." Questionnaire reliability coefficient was 0,98. 63,9% of patients reviewed the article: "Nursing care quality of the hospital during your stay" as perfect. When the patients' questionnaire scores were compared according to their socio-demographic characteristics; it was found that there was a statistically significant relation between age status, marital status, educational status and income status (p<0,001) and that there wasn't any statistically significant relation between gender, occupation and social security presence (p>0,05). As a result it was determined that "The Patient Satisfaction with Nursing Care Quality Questionnaire" was a highly valid and reliable measurement tool which can be used in Turkish society for measuring patient satisfaction. Besides it was seen that the level of patients' satisfaction with nursing care in the private hospital where the research was done was very well and thus the care approaches of nurses were sufficiently meeting patient expectations.