Perception of nursing care quality by patients and nurses

Perception of Nursing Care Quality by Patients and Nurses Objective:To determine the perceptions of nursing care quality of patients and nurses working at Uzunköprü State Hospital. Method:The study was conducted in Uzunköprü State Hospital between April-November 2019.The study was conducted with 100 patients who were hospitalized at age 18 and over, who had been hospitalized for at least two nights, had no communication disabilities, were conscious, volunteered for the study and 75 nurses who had been working in the clinic for at least two months and volunteered to participate in the study.Data were collected with descriptive characteristics of patients and nurses and care behaviors-24 scale forms.In the evaluation of the data; Percentage, mean, Mann Whitney U, Kruskal Wallis tests were used. Results: As a result of the research, most of the nurses (64.0%) were in the 21-30 age group, the majority (77.3%) were women and under graduate graduates (66.7%) and most of them (61.3%) were single and the majority of the patients who participated in our study ( 62.0% were 60 years of age or older, the majority (72.0%) were female and primary school graduates (89.0%), (78%) were married, more than half (67%) were housewives and (55%) in come was lower than expenses.In there search findings, the mean score of carebehaviors of the patients; and 5.61 ± 0.55 for the total scaleand 5.23 ± 0.50 for the nurses.While nurses' education level and education about nursing care affect nursing quality perception score (p<0.05); age, marital status, gender, clinical status, working status, monthly working time, working year, previous hospitalization status, presence of a relative or not, did not affect the nursing care quality perception score.The age and gender of the patients affected the care quality perception score (p<0.05); educational status, marital status, income status, clinical diagnosis, hospitalization status, previous hospitalization status and number of hospitalization did not affect the perception score. Conclusion:As a result, it was seen that there was a statistically significant difference between the scores of assurance, knowledge - skill, respect, commitment and total nursing care of the patients and nurses participating in the study and the perception of nursing care quality of the patients in all sub-dimensions and total score was higher than the nurses. Keywords: Hospital;patient;care quality;nursing care.