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Innovation;aresearch about innovation and its on social economy when useal in realth system (Vakfikebir example)

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2016
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Abstract (EN)

Health systemm is on of the most affected sectors due to the rapial change in technology. Because it increases productivity and profits, innovation is crucial fort the componies. Innovation is a must for componies to play a part in a globalising world. After an innovation workshop conducted in Vakfıkebir state Hospital, the service quality was improved. There fore, patient satisfaction has increased. 2 methods were applied in the study: First method was assessed and processed as "guessing" the difference between two population "mecns";second method was assessed and processed as "correlation". With the enlargement of physical setting, patients have a 99% privacy satisfachion rate. Especially the inservice training that is appalied to the hospital staff has shown that it contributes to service delivery. It is a great success that there is an 85% satisfaction rate.Switching to MHRS appaintment system had contributed to this 85% satisfaction rate. It was found that the patients were pleased with the nurses and the doctors, and the doctors and the nurses werw working together coordinately. It was also found that there was no harmony and positivity in the assessment that.Was made on the topics of "nourishment" and "peace", which are believed to be important source of motivation for healing process. It was found that the patients were also positive about the bathrrooms and hygiene. This study is about he workshop that was conducted in Vakfıkebir State hospital on the effects of innovation in health system. Keywords: Innovation in health services innovation, patient satisfaction.

Author

Zafer Gökçen Kılıç Aksoy

How to Cite

Zafer Gökçen Kılıç Aksoy (Master Thesis). Innovation;aresearch about innovation and its on social economy when useal in realth system (Vakfikebir example), 2016, Avrasya University.

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