The effect of workplace violence on job performance and quality of life: Practice in health sector on Tekirdağ province

Dialogue, conflict and dispute are among the most important elements of workplace communication. It is obvious that achieving success, attaining efficiently and maintaining good workplace relationships is closely related with work place communication. Prevalence of customer-oriented service concept and increasing competitive conditions are significantly effecting modern day work life. This places a more important role to workplace communication because communication related problems have the potential to cause serious conflicts between the parties of the service. This study examines the effects of violence against healthcare workers on their life quality and work performance. The study also analyses the mediating role of life quality of workplace violence on work performance. Structural Equation Model is employed for the analysis of the study. Existing studies mostly evaluate life quality in the context of physical wellbeing. But workplace violence also causes substantial psychological consequences. Thus, evaluating life quality from a psychological perspective is believed to result a more realistic research outcome. Literature review exhibits no previous study that evaluates psychological dimension of life quality with work performance and workplace violence. In this sense this study plays a pioneering role. The findings of the study, conducted with 682 healthcare workers, exhibit that increasing workplace violence perception negatively effects the life quality of the healthcare workers. The increase in life quality of the healthcare workers positively effects work performance. Also, increasing violence perception negatively effects the life quality and work performance of the healthcare employees. The findings of the study also exhibits the full mediating role of life quality of workplace violence on work performance. Keywords: Healthcare workers, Workplace violence, Psychological health, Life quality, Work performance, Health management, Structural Equation Model.