A Research On Factors Determining Job Separation And Job Satisfaction Of Crisis Management Employees

In the study, firstly, the concept of crisis, its types, resources, formation phases and management were given; later on, the effects of management's attitudes and behaviors on employees, job satisfaction, internal and external satisfaction. To conduct this survey, the Minnesota Satisfaction Scale was applied to 142 employees of 47 firms located in the retail and wholesale sector. As a result of the research, depending on the level of the crisis affected in these enterprises; the consequences of the crises and executives' behavior were a major influence on the employees, the credibility of the crisis defense plans identified as company policy and the significant impact on the decisions to be made regarding the decoupling of post-crisis job, job satisfaction and internal-external satisfaction.