The effect of organizational communication on job satisfaction and a case study

Communication, which can be defined as mutual emotion and thought transfer, as well as being a constant of life, plays an important role in the continuation of activities within the human organizations. The human factor in the formation of organizations and the place of communication in human life, explain the relationship between organization and communication. Job satisfaction, as one of the concepts related to organizational communication, apart from affecting life satisfaction, is important both individually and organizationally. In the light of this theoretical framework, the importance of internal communication was attempted to be examined by means of organizational communication and job satisfaction and the data of 250 employees were collected by means of a questionnaire and analyzed. As a result of the study, communication tools and climate, supervisory communication, personal feedback, organizational integration, horizontal communication and corporate information dimensions were found to be related to job satisfaction, and communication tools and climate and horizontal communication dimensions were found to be predictors of job satisfaction. There are significant differences in communication tools and climate and organizational integration dimensions according to age, and it is understood that working in harmony with colleagues is important for job satisfaction. As a result of the regression analysis, the effect of communication tools and climate and the horizontal communication dimensions on job satisfaction were revealed, and it was observed that level increases in these dimensions would increase job satisfaction. It is thought that the results obtained with this study will be remarkable in terms of the importance that organizations need to place on communication in order to have more satisfied employees and provide guidance to the organizations as to which communication factors practices could be aimed at to increase job satisfaction.