Reflections of digital transformation in hotel businesses on human resources planning

The aim of this study is to determine the reflections of digital transformation on human resources planning in hotel businesses. In the study, it has been revealed how the new technology and digital applications, innovative processes, systems and tools used in hotel businesses within the scope of digital transformation are reflected in human resources planning in terms of quality and quantity. The research population consists of the general managers and human resources managers of the 5-star hotels operating in Turkey, which have developed in terms of digital transformation. The research was carried out in Istanbul, Ankara, Izmir, Antalya, Muğla and Bodrum, as the hotels that have completed the digital transformation in the tourism sector in Turkey are still limited and they operate in different provinces throughout the country. The research was carried out in the form of face-to-face-online interviews with the general managers and human resources managers of the hotels and through semi-structured questionnaires. Purposive sampling method was chosen as the research sampling method. The data were analyzed by descriptive analysis technique. The research findings were presented systematically by forming the main theme, classification and subgroups. The findings obtained from the research data were compared with the information in the literature, and the discussion and conclusion were presented. In addition, implications and recommendations for the literature and practice are presented. According to the results of the research, it has been revealed that digital transformation in hotel businesses affects human resources planning both qualitatively and quantitatively.