The effect of organizational learning and knowledge share on service innovation performance at hotel managements: A study of 5 stars hotels in Kuşadası

One of the most important success criterion of hotel managements? future plannings are to response variable customer expectations in time and be preferred by showing differences from the competitors. From this aspect, the innovation for hotel management?s service is crucial. It?s obvious that hotel management internal dynamics and organizational climate will be effective on this innovation studies. It?s seen that limited research about innovation and service innovation performance at hotel management has been carried out.This research aims at exploring the effects of organizational learning and knowledge sharing on service innovation performance at 5 stars hotels in Kuşadası. In addition, whether the hotel employees? demographic features differ from service innovation performance has been investigated. Primary and secondary data are used in this research. Questionnare technique has been used to gather primary data.This research consists of four sections. General information about the research has been presented in the first section. Theoretical framework has been drawn out at second and third sections. The second section deals with service innovation performance. The third section explains organizational learning and knowledge sharing concepts. The final section consists of using primary data which gathered from the 5 stars hotels? employees in Kuşadası to research relationships between the study?s concepts and to present the findings that evaluated statistically.Findings have clearly shown that organizational learning orientation and knowledge sharing among hotel employees have positive effects on service innovation performance. Also, the employees? demographic features which have significant differences are involved in notecable findings in the research. It?s expected that the findings of this study will contribute to hotel managers and the literature to create innovative climate at hotel managements.