Assessment of health personel's opinions of differences in healthcare: A public hospital sample

It requires a multifaceted evaluation along with having a vital prescription on the individual and social scale, as well as the need to make sense of difference. Making such an assessment in different areas and at different scales, which may be seen as an advantage or a negative factor, requires a very careful and analytical system. Models in the process of managing the situations arising from differences and managerial studies on the determination of possible strategies in the direction of these models and the elimination of the negative effects originating from the differences and their transformation into an advantage are evaluated nowadays. Differences affects the professional work life as well as affects daily life such as human relations with advantages or negative effects. Identifying the possible differences in terms of both service recipients and employees in the health institutions, which are the focal point of the study, and the effects of these differences on the in-house service structure and their reflection on the functioning of the institution are vital for the detection and elimination of some problems in the health care system. In this study, after the notion of difference was first examined, internal dimensions such as gender and age, external dimensions such as personality and culture, organizational dimensions such as organizational role, status and working style are examined and the historical development of difference management and the models of difference management and strategies of difference are literaturally surveyed. Later, a survey was carried out including face-to-face interviews and questionnaire surveys aiming to determine whether there is a relationship between demographic characteristics and perceptions of differences among health personnel working in public institutions. The importance of this work is that the hospitals, which are the highest division of work and specialization, are different from other businesses and that there is no work on the management of differences containing different professions working in the health sector. In this context, the necessary permissions were taken to measure and examine the Bakırköy Dr. Sadi Konuk Education and Research Hospital by taking into account the effects of different health personnel working in health institutions on the perception of differences based on age, education level, marital status and sex. For the research universe, which is 1414, 302 layered samples were determined and applied to 381 workers. According to the reliability analysis of the scale, the overall mean was 3.790, and the reliability coefficient was 0.849 (p <.05), which is a 5-point Likert-type scale and ranked correctly from 1 to 5 (absolutely / absolutely agree). While the findings were evaluated, descriptive statistical methods and Kolmogorov-Smirnov distribution test were used for statistical analyzes through SPSS 21.0 statistical package program. When the findings of undesirable differences in the study team were examined, it was seen that 45.4% for personality, 25.2% for sexual choice and 21% for other reasons, respectively. Unwanted differences in social life are also parallel to these results. As a result of the research, it was observed that the existing demographic variables did not bring about a serious difference in the perception of differences. It is possible to transform the undesirable existing differences which are determined by researches, both in the working team and in social life, with the decisions to be made and the strategies to be developed, to make them useful. The conditions in which personal judgment and attitudes are reduced the most, tolerance is high, and personal differences are brought to benefit makes it possible to improve both the health system and health care. Although the study doesn't contain the whole health sector, just including the number of samples, it is very important in terms of findings because it is the first research done on this issue and it contributes to the improvement of health system and service. Key Words: Diversity, Diversity management, Health staff.