Communication in health institutions,implementation and issues: An application on patient communication with health personnel (Namık Kemal University Medical School)

In our present age, knowledge and transmittence of knowledge have gained much more importance than ever. Knowledge is transmitted in written and/or spoken and mostly via support of visual effects. The relationship between the patient and health care workers is affected by very different factors. The determinants of that relationship could be either health care workers's own characteristics or patients' one. The main objectives of this study are to evaluate the relationship between the patient and doctor from the viewpoint of patient and to examine whether the patients' view about the relationship between the patient and the health care workers is affected or not by their socio-demographic characteristics. The study was conducted in a training hospital in NKU.The results show that the general impression about the health workers technical competence, patients's confidence to the health care workers, the health worker's behavioral manner, the level of information which is provided by the health worker, the language that the health worker use may depend on the patients'age, whether the patient know the health worker's name, the duration of examination, their general health conditions and the clinic that the patients are applied. However, the patients' sex, marital status, and education level do not seem to have significant effect on the evaluation of the health workers. Many outputs such as physician satisfaction or patient satisfaction are closely affected by the quality and qualification of health care workers-patient communication. Such an important issue that affects so many outputs should be examined in more depth in order to figure out the problems of health care workers-patient satisfaction; which is why this pre-study was applied on doctor-patient communication. Many studies in the literature show that the main effect on doctor-patient communication is the usage of medical terminology. But in order to understand the problem much clearly, it will be better to analyze it from both sides' view. Thus one of the main aims of this pre-study was to find out if there is really a communication problem as well as trying to find out the answers to the questions like the sources of this problem and how both sides try to deal with it. The purpose of this study; Starting from the concept of communication, health communication and health professionals need to focus on health care as well as patients and their relatives who need to contact their health status was evaluated. In the study of the literature review, as well as professional knowledge and experience have benefited from the observation are given. All health care professionals involved in healthcare with each other, the communication established with patients and the quality and effectiveness of health services, have the ability to influence the outcome. In this context, health care professionals with each other, communicate with patients and their relatives were studied forms. Health communication studies from healthcare professionals regarding patient-physician and nurse-patient communication more focused on shows that. Of communication between health professionals and patients, the major reason is due to the specificities of health services and the most influential of these features is observed that the information asymmetry. So health professionals use medical terminology is complicating their communication with patients and their relatives. Satisfaction of both patient and professional communication services varies according to the positive or negative.