Health servi̇ce quali̇ty and pati̇ent sati̇sfacti̇on: Marmari̇s State Hospi̇tal sample

In this survey, service quality and patient satisfaction were viewed in terms of health and in Marmaris State Hospital sample. Historical/Source screening method was carried out at the theoretical parts of investigation. Questionarre application was carried out at the field research. The service quality measurement with questionarre been made by Servqual method. The procedures for the questionarre datas been made by SPSS 20.0 statistical programme and statistical methods like frequency, percentage, independent sample t-test, variance analysis was carried out. The findings obtained from theoretical and practical evaluations are at the result section. In this context, it was established that the quality is a reason and satisfaction is a conclusion. The patient satisfaction without service quality seems impossible. In this survey, by testing the hypotheses, in the terms of patient satisfaction, no difference detected at gender, marriage and application number to hospital in spite of the difference at age, education and retirement state. According to the questionarre results average, Marmaris State hospital provided the patient satisfaction.