A search on applying quality management principles at process management

Everything is changing fastly and customer expectations are changingtoo, in developing world, only best companies can stand, for that reason,customer focus must be been.Firstly, for focusing customer, we must know customer, his/herexpectations, needs and we must meet them (customer focus principle is one ofquality management principles). The companies to meet customer expactations,companies must change and develop, companies must adopt Total QualityManagement and principles of quality management for increasing theirperformance. Otherwise, companies must leave classic organizational geniusand process management (most important principle) must be adopted. Shortly,companies must learn to look process viewpoint and must change and improvetheir process.Process management that is one of the quality management principlescontains the other principles. According to this, process management providescustomer focus, provides system approach to activities on organization andprovides involvement of people. And, process manegement is not for only onetime project. It?s a non-stop working. Shortly, process management is anapproach which adopts continual improvement.All companies in manufactures sector, service sector must adopt processmanagement. In this research, it was talked about departman store?s problemsand for solution, process management approach was adopted and bussinessprocess improvement was done.Key Words: 1) Principles Of Quality Management (Quality ManagementPrinciples), 2) Process Management, 3) Customer Focus, 4) Total QualityManagament