Perception of permanent workers quality in health: An example of a training and research hospital in İzmir

As a result of the rapid transformations in the fields of medicine and technology in our age, health institutions should also change continuously in the light of these innovations and developments. Rapidly increasing competition conditions require health institutions and organizations to provide quality health services. In order to increase the quality in institutions and organizations providing health services, quality standards practices should be fully implemented. The good quality of health services provided by health institutions and organizations is directly related to the extent to which the expectations of those who benefit from health services are met and how the service is perceived. Increasing the health level of the society is possible with the proper implementation of preventive health services, a quality health policy and improving living conditions. Health administrators have a very important role in the fulfillment of these services. The aim of this study is to determine how 4/d health workers (permanent workers) evaluate the perception of quality in health and to measure their attitudes towards change. It is seen that healthcare businesses, which differ in terms of organizational structures, workforce profiles, management styles and functions, which are in rapid growth and competition in medicine and technology, have emerged as a separate field of work in the world of business administration. With this point of view, it is inevitable to examine health enterprises in detail from different perspectives and to improve their institutional performance as a result. This study aims to determine the quality perceptions of health quality standards applied in health institutions in order to provide health services more effectively and efficiently and to increase the level of service quality, among people (permanent workers) who are employed in compulsory and exceptional jobs, but do not need a special professional knowledge and expertise in the hospital. aims to assess its impact. Although not included in all stages of health services delivery, it has been evaluated how permanent workers, who affect the satisfaction level of individuals benefiting from health services in many ways, perceive the practices towards quality standards in health and how they differ according to independent variables. This study was carried out in a Training and Research Hospital in İzmir between 01.11.2021 and 30.12.2021. The universe of the study consists of technicians-technicians, v.h.k.i and other professional groups working in the Training and Research Hospital. Sample selection was not made in the study, and the entire universe was reached. Face-to-face survey method was used in data collection. The data of the study were collected with the "Socio-Demographic Data Form" (7 questions) and "Quality Perception Scale" (46 questions). The obtained data (Statistical Package for the Social Sciences) were analyzed with SPSS V23. 47.3% of the employees participating in the survey are female and 52.7% are male. There was a significant difference according to age in the sub-dimension of management and leadership. There was a significant difference in the measurement and evaluation sub-dimension according to age and title/task. A significant difference was observed in the employee benefit sub-dimension according to age and title/task. It has been observed that there is a significant difference in the sub-dimensions of the quality perception scale of the research according to the working time in the institution. It has been observed that there is a significant difference in the service quality perceptions of the employees according to age, title/task and working time in the institution.