Technostress and well-being of remote working employees during COVID-19: Mediating effects of work-family conflict and success enablers

Since organizations had to change and adapt their way of working with the outbreak of the Covid-19 pandemic, the phenomenon of technostress became even more crucial in this new world order. In the present study, we investigated the direct effect of technostress on the well-being of remote working employees, success enablers and work-family conflict. In addition, the direct effect of success enablers and work-family conflict on the well-being of employees, as well as the mediating impact of both on the relationship of technostress and well-being are investigated. Sample data for 266 participants was collected from Turkish Airlines employees which have been experiencing remote working conditions since the beginning of March 2020. Partial least squares structural equation modeling (PLS-SEM) method is used to test hypotheses. Technostress was found to be negatively related to success enablers and positively related to work-family conflict. Although technostress was not found to be directly related to well-being of remote working employees, success enablers and work-family conflict were found to have a full mediation effect on the relationship of technostress and well-being of remote working employees. Additionally, success enablers' direct positive effect and work-family conflict's direct negative effect on the well-being of remote working employees were found. This study is important not only for its contribution to the literature, but also for shedding light on the phenomenon of technostress in the forced remote-working era during the Covid-19 pandemic, and for assisting decision-makers in organizations in improving the well-being of remote working employees.