The use of artificial intelligence in the public services: The case of Turkish administrative jurisdiction

The artificial intelligence (AI) technology focuses on the construction of machines which understand, monitor, reason, predict, interact, learn, improve and work like humans, and tries to solve complex problems which are nearly impossible to be solved and dealt with by humans. AI have been very popular and have been applied in almost every field, especially in public services. AI can help public services in many ways, for instance, by providing smarter analytical abilities and better understanding of real-time processes, and can provide shorter and more abundant feedback loops for each level of governance. Especially, in judicial systems, AI can be highly helpful, by speed, accuracy, support, quality and etc. For instance, in the Turkish judicial system, delays and inefficiency of judiciary process, inefficient legal procedures and court processes, the length of hearings, insufficient court resources, caseloads and growing demands which affect the quality can be called as major challenges along with workloads of judges and the predictability of decisions. AI has the power to assist the judicial system to be faster, cheaper, and more predictable. AI can be used well in some specific areas of the Turkish judicial system such as in the Turkish administrative jurisdiction, especially when the judicial system is inclined to be automated in a certain extent. To use AI more efficiently, the preliminary preparations are very important in the government, education and law policies and this thesis will focus on what these policies should be. The proposed ways of implementation of AI in the Turkish administrative jurisdiction will be analysed for the usage of the AI technology in the administrative courts. The usability of AI methods will be analyzed in the light of the realization of the ground rules of Turkish administrative jurisdiction, including the constitutional principles of justice and the principles of administrative procedures.