Al-Nasiriya şehri / Irak hastanelerinde verilen hemşirelik bakımının kalitesinden hastaların memnuniyetinin değerlendirilmesi

Background: A high level of patient satisfaction makes it possible for service providers to offer enough counseling as well as services that are both effective and continuous. The mindsets and actions of healthcare professionals are critically important to ensure patient happiness and the successful achievement of the service's objectives. Objectives: To assess the patient's satisfaction with the quality of nursing care provided in the hospitals of Al-Nasiriya city and to identify differences in patients' satisfaction with the quality of nursing care provided related to selected demographic characteristics and hospital related data. Methodology: The research is descriptive and cross-sectional. The research was conducted between 15.3.2022 and 15.9.2022 (AL-Nasiriya City / Al-Haboubi Teaching Hospital in Iraq, AL-Nasiriya Teaching Hospital and Al-Hussein Teaching Hospital). The population of the study was (800) people. With the calculation made, the minimum number of people to be taken was calculated as 260. Simple random sampling method, which is accepted as one of the probability-based sampling methods. A quality questionnaire was used to measure the satisfaction and sociodemographic data of patients. The satisfaction survey is a 5 likert type scale and is valid and reliable for the Arabic language. The relationship between the satisfaction status of the patients with other data was examined. The data were analyzed in SPSS software using frequency, percentage, mean, standard deviation, hierarchical regression, one-way analysis of variance (ANOVA) and independent sample t-test. The significance level to be determined in the evaluation of the data is p<0.05. Results: In this study, the data of 122 female and 138 male patients between the ages of 23-85 were analyzed. This research showed that most patients were satisfied with the quality of nursing care provided. The result showed mean of patient satisfaction with the quality of nursing care was 61.5% which mean good. According to result there are no difference between age, education level, marital status, work field and patient satisfaction with the quality of nursing care provided (p≥0.05). However, it was determined that the satisfaction scores of the male patients were statistically higher than the females (p<0.05). It was determined that the satisfaction scores of the patients treated in the surgical unit were statistically higher than those treated in the medical units (p<0.05). According to result there are no difference between previous hospitalization, length of hospital stay, hospital accommodation and patient satisfaction score (p≥0.05). Conclusion: Patients gender and type of hospital wards play an essential role in the degree of patients satisfaction. Recommendations: the researcher recommends that patients should be examined and new strategies should be developed. The factors that create the difference in satisfaction between hospital units should be examined. 2023, 55 pages Keywords:​Inpatients, Patient satisfaction, Nursing care.