The Effect of Corporate Social Responsibility on Flight Attendants’ Job Outcomes: The Mediating Role of Work Engagement

The purpose of this thesis is to develop and test a conceptual model that investigates the effect of corporate social responsibility on work engagement, career satisfaction, and employee voice behavior. This model also tests work engagement as a mediator in these relationships. Corporate social responsibility is represented by the ECON, LEG, ETHIC, and PHIL practices. Data were collected from flight attendants with a time lag of two weeks in three waves in an airline company in Turkey. The aforementioned relationships were tested through structural equation modeling. The results revealed that the indicators of corporate social responsibility were the ECON, LEG, ETHIC, and PHIL practices. The results demonstrated that corporate social responsibility positively influenced career satisfaction and voice behavior directly and indirectly via work engagement. In short, all hypotheses were supported. The aforesaid findings are discussed and their theoretical and managerial implications are presented. Limitations and future research directions are also given in this thesis.