The usage of value driven management oriented information systems in airports and an application at Ataturk Airport terminal management

Airports are an essential part of the air transport system. Especially for the last decades, changes in the world and air transportation industry such as economic, political, technological, socio-cultural, ecologic, demographic and organizational have influenced airport industry and result in radical structural changes at airport management. Airports are now complex enterprises requiring a range of business competencies and skills. In this process, the need of information for airport managers has been increasing day by day. The purpose of this study is to identify the role of an effective information system for airports which have to adapt a value driven management philosophy with market pressures, and develop applicable proposals for airports. In the first chapter airport system has been examined in details. Changes and trends that affect airport industry and value driven management are analyzed in the second chapter. Information systems in airport management and the usage of value driven management oriented information systems at airports are studied in the third chapter. The fourth chapter of the study focuses on the application of this system at Ataturk Airport. In the conclusion, the contribution of the usage of value driven management oriented information systems to airport managers has been evaluated.