The causes of organizational conflict and solution approaches of nurses

This descriptive research was conducted to determine the causes for nursings' organizational conflict and solution approaches. In the research Personal Information Form developed by scanning the literature, "Conflict Causes Questionnaire developed by Şahin (2010) and" Conflict Management Strategies Scale developed by Rahim (1983) were used. The sample consisted of 271 nurses. All permissions and ethics committee approval were obtained. Verbal consent was obtained from the participants. The data were collected by the researcher between 15.09.2018-15.01.2019 by face to face interview method. SPSS for Windows 20.0 program was used for statistical analysis of the data. In the evaluation of the data, especially frequency distribution and percentage ratios; Chi-square test, independent group t test and one-way analysis of variance were used. The ''lack of communication'' took the first place among the reasons of conflict(%65.7). It was found that 63.3% of male participants and 84.2% of female participants "It is difficult for staff to adapt to changing conditions" as an important cause of conflict(p<0.01). 71.8% of singles and 84.4% of married people; found the item '' lack of common values, interests and opinions '' important(p<0.05). A negative correlation was found between age and avoidance of management strategy sub-dimensions(r= -0.20, p< 0,01). The mean score of the problem solving "subscale was 25.5 ± 5.6 (7-35). As a result, it was found that the causes of conflict differed according to gender and marital status, and conflict resolution approaches differed according to age, educational background, unit of work, working style, willingness to choose profession, working conditions and occupational satisfaction. It was determined that the participants used the problem solving approach more. It can be said that the participants are aware of the causes of conflict and use the appropriate conflict resolution strategy.