The effect of corporate social responsibility on job satisfaction and organizational citizenship behavior: An implementation on hotel employees

In this research it is tried to measure whether the corporate social responsibility activities implemented in hotel businesses have an effect on job satisfaction and organizational citizenship behavior of hotel employees, if any, to what extent they are affected by it. Corporate social responsibility activities are the practices that contribute to the environment of the business from the inside out and ultimately have positive results for the business. In the study, studies in the literature including the concepts of corporate social responsibility, job satisfaction and organizational citizenship were examined. The research was carried out in the light of the data obtained from 402 hotel employees in five-star hotels in Manavgat district of Antalya province. Corporate social responsibility activities implemented in institutions; It has been examined in four dimensions which are towards society, environment, employees and customers, and the relationship between these activities, organizational citizenship and job satisfaction has been examined. In this direction, it has been found out that while CSR activities against society and the environment does not have an effect on organizational citizenship, CSR activities carried out against employees and customers have a positive effect on organizational citizenship. It has been determined that CSR activities carried out against the environment and employees have a positive effect on job satisfaction, but it has been determined that CSR activities carried out against society and customers do not have a significant effect on the job satisfaction of employees. Keywords: Corporate social responsibility, job satisfaction, organizational citizenship, hotel employees.