Total quality management and accreditation in health care applications

In this paper, importance of the contentment of healthcare sector employees, patients, suppliers, collaborators and customers as mentioned in Total Quality Management is tried to be unveiled in determining the quality of service in healthcare sector. Moreover, it should be one of the top priorities for the sector to achieve or surpass the expected level of contentment. Implementation and advantages of implementation of Total Quality Management Philosophy is also mentioned in the paper. In additon, it is emphasized that inspection of compliance between service quality and pre-determined criteria in healthcare sector is crucial for a developing and improving healthcare sector.Key Words: healthcare service, customer contentment, total quality management, total quality management principles, inspection