The impacts of management methods of the business process reengineering and benchmarking on the performance of the firms: A sample from Istanbul

As a result of the global increase in competitiveness, the changes in the methods of competition and worsening conditions in the competitive world, the idea of whether to change or not is not questioned any more. Instead, nowadays, how fast and effective the change must be is the question itself. Economists and theorists have developed several approaches and management techniques to ensure that change can be fast and successful. Within the scope of this thesis, the ways mid-level and senior managers' approach to modern management methods are evaluated. Moreover, their opinions about the effects of these methods on the performance of the firms are evaluated. Based on the literature review, examples clarifying the qualities of management methods, application processes in Business Process Reengineering and Benchmarking have been examined. A comprehensive survey consisting of 93 questions has been tailored in the light of the information gathered from the resources and using the valid scales in the literature. The survey has been conducted on 168 mid-level and senior managers working in 27 small, medium and large sized firms operating in different sectors and the impacts of these methods on the performance of the firms have been researched. The findings reveal that managers think the firms are able to make profit, increase equity capital and productivity by using modern management methods.