Evaluation of job satisfaction and burnout levels of social workers working in different social services

This research was carried out to determine the job satisfaction and burnout levels of social workers working in different social services. Relational screening model was used by using quantitative research method. The population of this research consists of 152 social workers working in different social services in Istanbul in 2016-2017. Personal information form, Minnesota Job Satisfaction Scale and Maslach Burnout Scale were used for data collection. The results of the survey were interpreted based on the results of the t-test and Anavo analysis, and the data were analyzed in the SPSS 21 program. According to the findings of the study, it was determined that the employees who have 51 years of age and more than 20-30 hours have higher internal satisfaction scores, those who are married according to the marital status variable and those with a seniority of 5-10 years have higher internal satisfaction scores. It was determined that those who willingly chose the profession and those who felt themselves professionally had higher internal and external satisfaction scores. Emotional exhaustion and low personal success points decrease, internal and external satisfaction scores are increased as social workers feel inadequately and their inadequacy is evaluated as inadequate. In addition, as the quality of communication decreases, the level of emotional exhaustion and the quality of communication with the managers decreases as the burnout dimension scores and the quality of communication with colleagues and manager increases and the internal and external satisfaction scores increase. Emotional exhaustion, depersonalization and low personal accomplishment score, and internal and external satisfaction scores are increased as long as independent decision making process is not supported within the organization. It is thought that the research findings obtained from this study will determine the variables affecting the job satisfaction and burnout levels of the social workers and will be important in terms of contributing to the overall efficiency and success.