The mediating role of organizational identification in the effect of diversity management on organizational citizenship behaviors: A research in Hatay province

Diversity is a concept that has different meanings according to individual perceptions and has different connotations for everyone. The concept of management of differences is far more than a difference. When diversity management is implemented effectively, it helps organizations to gain superiority in many aspects, from workforce productivity to competitive advantage. It is seen that the organizational identification and organizational citizenship behaviors levels of employees are lower in organizations where the management of differences is not implemented effectively. It is thought that the study will make important contributions to the literature, since there is no study in which these three concepts are discussed together in previous studies. The aim of this study is to examine the relationships between diversity management and organizational citizenship behaviors and organizational identification, and to determine the mediating role of organizational identification in the effect of diversity management on organizational citizenship behaviors.Research data were obtained from a production company operating in Hatay Province by means of a survey. Correlation and regression analyzes were applied using the SPSS program in the analysis of the data. According to the research findings, it has been determined that the management of differences has positive effects on organizational citizenship behaviors and organizational identification. At the same time, it has been determined that organizational identification has a partial mediating role in the positive effect of diversity management on organizational citizenship behaviors.