The role of building trust in crisis communication: A research on the ministry of health covid-19 pandemic disclosures

The existence of communication processes is closely related to human socialization. Communication processes differ depending on society and geography. The effects of the period also affect the communication processes. Today, the role of communication in managing social processes is taken very seriously. Here, it is also necessary to take into account the developing communication technologies and opportunities. Crisis communication also has an important place in social communication. These crises are economic, health, disaster, etc. reasons may arise. The Covid-19 pandemic is a health crisis that has serious social and economic effects in the world since its emergence in China in 2019. This pandemic has spread so rapidly that health systems have been inadequate to manage such a rapidly spreading process. In this context, there have been problems related to the pandemic in our country and its effects continue throughout the process. At this point, it is the Ministry of Health and the Minister of Health that manages the communication process. The ability of different segments of the society to participate in the process while managing and evaluating the crisis processes can only be possible by providing a reliable crisis management strategy and management. The evaluation of the Covid-19 pandemic and its communication with different aspects of this health crisis in our country has a quality that can shed light on the next processes.