The instrument role of organizational silence in the effect of mobbing on intention

This research was conducted for hotel employees who are important representatives of the service sector. In this study, which was conducted in Aksaray to determine the intention of mobbing, organizational silence and quitting of employees, a questionnaire was applied to the participants. Questionnaires related to each subject were evaluated separately and interpreted in various ways with the help of SPSS program. The aim of this study is to determine the rate of mobbing exposed to hotel staff and to investigate its effect on organizational silence. The aim is to evaluate the result with the rates related to the intention to leave from work. In addition, intention to quit from work was also examined. The aim of the study was to determine the relationships between the data obtained from 138 employees of the hotel staff in Aksaray and Mobbing, Organizational silence and quitting thoughts and to provide guidance for necessary measures for the sector. According to the results of the research, there is a positive relationship between mobbing and intention to quit, as a result, there is a positive and moderate relationship between mobbing and organizational silence. In addition, when organizational silence increases, intention to quit increases. As a result, it was determined that mobbing and organizational silence had a significant effect on intention to quit. Key Words : Mobbing, Quit İntention From Work, Organizational Silence, Hotel Staff, Aksaray. Quantity of Page Supervisor : : 173 Dr. Öğr. Üyesi Abdurrahman ÇALIK Supervisor : Dr. Öğr. Üyesi Abdurrahman ÇALIK