Sociology of organizations in terms of working life emotions and emotional labor

This research was formed by qualitative research methods using literature survey method in order to reveal the importance of emotional and emotional labor concept in the sociology of organization sociology. Labor is emotional in working life; The continuity of your employees is an effort to exhibit the emotions expected from them. The emotions of the last person to whom the staff will contribute to their labor are said. While it is known that the emotional subject is very important in the life of the person, it is seen that it is very important for the organizational life in the same subject, and it is seen that the classical organization approach is approached rather than focusing on the emotional subject. In our country it has been observed that the necessary care has not been given about this study topic and it is possible to contribute to the development of related literature. As a result, it is becoming more and more important to direct and express the feelings of your work, which is called as white-collar worker doing mental work with masculine power. Institutions now see the emotions of their employees as a factor that should not be transmitted to reality. The reason for this is that it is an element to allow the profitable situation for the promising enterprise. Due to Hochschild's statement that the customer is the "king". The increasing competition, the client's position as a head office, the establishment of this unequal relationship can only be achieved by giving more value to the emotional labor managers.