The relationship between organizational culture, organizational silence, organizational gossip and affective commitment in hotel businesses

The main purpose of the research in this context is to examine the relationship between organizational culture, organizational silence, organizational gossip and affectivel commitment, and to reveal whether organizational silence and organizational gossip variables have a mediating role in the effect of organizational culture on emotional commitment. A questionnaire form was used as a data collection tool in the research and easy sampling method was preferred. Research data were collected a total of 620 questionnaires from employees of 27 different hotels, 8 Boutiques, 8 Brands and 11 Local, between 05.02.2021 and 20.06.2022. After the extreme values analysis, it was deemed appropriate to include 584 questionnaires in the analysis.The population of the study consists of employees in four-star hotels and boutique hotels in Istanbul. When the results of the analysis made in this context are examined, it has been determined that there are some relationships between the dimensions of the variables. As a result of the regression analysis, it was found that the easygoing work decipline had a significant and positive effect on affective commitment, while the strict work discipline had a significant and negative effect on affective commitment. It was found that the effect of strict work discipline on protective and accepting silence was insignificant, while the effect on defensive silence was positive and significant. It has been determined that easygoing work decipline has a significant and positive effect on protective silence, while it has a significant and negative effect on defensive and accepting silence. In addition, it was found that the effect of easygoing work decipline on work-related and non-work-related gossip was not significant, while strict work discipline had a significant and negative effect on work-related and non-work-related gossip. It has been determined that the effect of protective silence, which is one of the dimensions of organizational silence, on affective commitment is positive and significant, while the effect of defensive and accepting silence on affective commitment is negative and significant. It was determined that the organizational gossip dimensions separately had no significant effect on affective commitment. While it was found that defensive and accepting silence did not have a significant effect on work-related gossip, it was determined that the effect of protective silence on work-related gossip was positive and significant. It was found that protective and defensive silence had a positive and significant effect on non-work related gossip, while accepting silence had a negative and significant effect. Finally, according to Hayes analysis, it was determined that organizational silence had a partial mediating role in the relationship between organizational culture dimensions and affective commitment, but organizational gossip did not mediate the relationship between organizational culture dimensions and affective commitment.