Impact of total quality management and organizational climate on job satisfaction in civil aviation sector

The objective of this study is to explain the association of Total Quality Management and Organizational Climate on Job Satisfaction in the civil aviation sector. It was thought that it would be possible to make an assessment by reaching a general judgment in the sector in terms of determining the extent to which TQM affects the working environment, confidence and satisfaction factors in the aspect of organizational climate of the cabin crew. Total Quality Management is a management approach that enables all employees to participate in increasing the productivity in the enterprises, eliminate errors, meet customer demands and expectations. The impacts of Total Quality Management sub-factors on organizational climate and job satisfaction have been examined by addressing the following topics: customer orientation, full participation, leadership, continuous improvement, teamwork and continuing training. Employees who have a positive organizational climate while executing their jobs have high job satisfaction in their work. As employees' job satisfaction increases, their confidence in their business, their satisfaction and their relations in the working environment are affected positively. The impact of an enterprise with organizational climate understanding on job satisfaction on employees has been manifested in this study. The demographic factors of the cabin crew in the study group have been examined and it was noted that while gender, income and education status, TQM and Job Satisfaction did not have a significant statistical difference, marital status, employment duration, age and title changes made a difference. As a result of the executed surveys and analyses, it was concluded that out of the TQM sub-factors leadership and continuous training had a positive impact on job satisfaction. It has been concluded that working environment, confidence and gratification which were examined as organizational climate sub-factors had a positive impact on job satisfaction.