Services oriented towards people with disabilities based on social municipality perception: Example of İBB Directorate of Disabled people

The changes in the economic and the social structure that started in the 19th century and the social policies which were implemented between 1945-1970 in response to the expectation that social needs which particularly emerge because of World War 2 would be met by states, caused states to confront with social and economic crisis in 70's and social state functions to become dormant. Therefore, these made political and economic transformation necessary. The neoliberal policies have been implemented since 1980s, with the globalization and development of information and communication facilities led to changes in service delivery regulations in the field of social policies of central governments and some of the powers and responsibilities of central governments have been transferred to local governments. In this context, while central governments produce policies for services across the country such as defense, social security , justice and education; municipalities which are closest governance agency to the people, play an active role with informing and awareness raising, social and cultural activities, social services and aids, which submitted within the terms of social municipality perception; besides to their duties such as reconstruction, urban planning, infrastructure and environmental regulation. In this particular study, case study management is used to evaluate services oriented towards people with disabilities that are offered in terms of social municipality perception. In the introduction and second chapters of this study, the concepts of people with disabilities and disability, the historical development of the quantitative values and legal rights of the people living in the world, Turkey and Istanbul; in third chapter the concepts of local government and social municipality, the historical development, functions and fields of activity of municipalities which serve within the terms of social municipality perception; in fourth chapter it is studied on the services which are provided by İstanbul Metropolitan Municipality Directorate of Disabled People for evaluation of services intended to People with Disabilities. In final chapter, services and statistics that are given by İstanbul Metropolitan Municipality Directorate of Disabled People are evaluated and offered with solutions. In conclusion, it can be observed that with its financial budget, authority and responsibilities, service areas and varieties showing an increase, building centers across the Istanbul city to be able to serve people with disabilities as quick and close as possible and the services intended to people with disabilities within the framework of social municipality perception, İstanbul Metropolitan Municipality Directorate of Disabled People serves as a model to both Turkey and the World. Keywords: People with Disabilities, Disability, Local Governments, Municipality, Social Municipality