Level of satisfaction and service quality perception of the airline passenger service

The aim of this study was to detect passengers who benefit from quality of service flight service, the determination of the quality of service is the difference between expected and experiences. SERVQUAL survey is a survey applied to the passengers. Passenger expectation of passengers compared to the answers, and in experiences the difference between the services. Today, the importance of service quality, has increased the need for more accurate able measurement. SERVQUAL Scale for measuring the quality of service in our study. This scale measures the degree of the perceived quality of service and quality. Passenger satisfaction and loyalty engendered by the loyalty of the passengers, passengers will be measured. Production of the investigated case of passenger satisfaction for the supply of the service, quality and measurement has been the subject of this study. Conclusion of the survey in accordance with the answers on the basis of assessments carried out demographic information. The most important results obtained in the polls, with the expectation that passengers, is the difference between passenger experiences. Considered the highest gap between their own five dimensions (-0311) precision size-lowest gap (-0,119) tangible property are in size. The aim of this study; passenger satisfaction with airline service of the levels and quality of service is to examine the perception.