The application of RFID technology in an airline company

The aviation industry grows day by day, as it grows the number of passenger and baggage increase relatively. The number of carried baggage increases the number of mishandled baggage. Each mishandled baggage causes cost and customer dissatisfaction for airline companies. Alternative and new solutions have been developed by airline companies in order to decrease the number of mishandled baggage. In this thesis, Radio Frequency Identification (RFID) technology was used to find owners of lost and unidentified baggage of Turkish Airlines. The RFID system is installed to the warehouses where the company stores lost baggage and RFID baggage cards are provided to passengers on request. Passenger information was captured rapidly and accurately with this system. At the same time, the warehouse and the volume of staff needed to remain the same in spite of the increase in the volume of passenger and baggage. Also, it was observed at the end of the project that there was a decrease in the compensation paid to the passengers for lost baggage.