Model recommendation for improvement of luggage delivery and landscape area in airports

As in all sectors in the developing world, it is inevitable to use innovative models based on technology in air transportation. Time in air transport; It is one of the most important criteria for both passengers and airline companies. Time; it contains financial value for airline companies, and the architect of satisfaction together with financial value provides comfort for passengers. By examining the baggage procedures of the passengers (who have baggage other than hand luggage) arriving at the airport; It is aimed to improve the process, which will increase passenger satisfaction, shorten the process by integrating the baggage security control and delivery process, minimize the need for counter use, enable more effective use of the terminal terrestrial area, and reduce the possibility of flight delay caused by sagging in the baggage delivery process. The survey studies on the passengers who use air transport, the airport business statistical data and their opinions on the model were included in the study. Keyword: Customer satisfaction, Improvement, Process Integration