The relationships between organizational emotional memory and organizational learning, firm innovation, firm performance

The organization increases its competitive ability and affects its performance by the way of creation and sharing of emotional memory in the organization such as sharing of experiences and collective senses, keeping learning channels open, supporting for employees in this issue, creation of consciousness and collaboration culture. The effect of organizational emotional memory on firm innovativeness through declarative and functional memory has been researched in management literature. However, organizational emotional memory have not been examined its impact on organizational learning, firm innovativeness and firm performance. In this study, The relationship between organizational emotional memory with organizational learning, firm innovativeness, and firm performance was empirically tested. The research was implemented on the staff of the managers of the companies located in Istanbul and Kocaeli cities in 2016. Survey form was used as data collection tool in the research. The main application was realized with 490 participants from 105 companies. The followings were determined by this research; 1) The level, sharing and storage of emotional memory at the organizational level is positively associated with organizational learning, firm innovation and company performance; 2) Organizational learning and firm innovation have a positive effect on firm performance; 3) At the relationship between firm performance and the level and sharing of emotional memory at the organizational level; organizational learning and company innovation have a full intermediate variable effect; 4) At the relationship between firm performance and the storage of emotional memory at the organizational level; firm performance plays a part in the interim variable role.